Diamond club is also supposed to get an upgraded room service menu. Is Royalton Punta Cana Resort & Casino accessible? such as early check-in and late check-out which was not available. Are there opportunities to exercise at Royalton Punta Cana Resort & Casino? Royalton Punta Cana definitely really care!Our butler Junior was AMAZING - we didn't want to bother him much but he did everything he could to give us an unforgettable stay including leaving treats for us in our room which made us feel really special. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. I had been following reviews closely since the reopening on October 1 and was very concerned based on the horrible reviews I had been reading, but figured that they had nearly 3 weeks to work out the bugs and that my trip would be fine.We used the airport VIP arrival which was amazing. Thanks a lot for this! We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. She was always pleasant and attentive. Other than the house keeping lady name wanda tapia who was wonderful the food was horrible and in some restaurants like Zen it took us an hour and a half to go in. We tried Hunter, Zen, Grazie, Jade and Dorado. It’s a steakhouse – if there is a need for a limited menu, I’d think it would be a filet or a surf and turf option instead of a tough NY strip steak. Royalton Diamond Club. Book now! Popular attractions Hard Rock Golf Club at Cana Bay and Arena Gorda Beach are located nearby. There were absolutely no alcohol provided (not even beer) in a, room - that was quite weird. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. such as early check-in and late check-out which was not available. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Hotel Class: Upscale. Can you do diamond club with kids or is it adults only? Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Answer 1 of 12: Going to Royalton in April and have heard good reviews about the Diamond club. Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. I did the TRX was amazing with David and Victor love their service friendly guys thanks so much for your service ... Hotel was good, very good service, had a great time. Forgive me, for the delay in my review. The whole place was awesome!! The food, room, service and everything was great. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. Overall, we spent $3,000 on a vacation where we wanted to relax, drink and eat good food. We got the relax part, but the drinks and food quality were horrific.More. We booked private transport through Nexus which was quick and efficient. It was our first experience in the Dominican Republic and the Royalton was highly recommended. We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. We tipped him an additional $25 on our last day. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Our two Butlers (Nazario and Jocelyn) were awesome! Royalton Punta Cana Resort & Casino: Diamond Club - Read 13,244 reviews, view 12,173 traveller photos, and find great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. My two favorite works were Zumba and Aqua Zumba. If that is an upgraded menu, I'd hate to see what is offered to non-Diamond Club guests. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. I can't find the fee for this service as well as what the "extras" are. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. I would not recommend Diamond Club. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Dear Juanfg24,Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. She waited for us each morning and catered to our every need each day. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. The room service menu was very limited (burger, chicken wrap, chicken fingers, spaghetti) and they advertise a larger room service menu for Diamond Club, so I can’t imagine what the room service menu for non-Diamond Club looked like. Enjoy free WiFi, free valet parking, and 3 outdoor pools. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. Review tags are currently only available for English language reviews. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. Royalton Punta Cana Resort & Casino. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Royalton Punta Cana Resort & Casino, All Inclusive Beach Resort - All Inclusive Beach Resort - Call Us: 1-888-774-0040 or Book Online. I can’t wait to come back . There are more places to choose from in the Punta Cana area. Royalton Bavaro Resort & Spa: Diamond Club is a must! We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Every restaurant had a limited menu due to COVID which is understandable, but what I didn’t understand was for example, Hunter Steakhouse – why the only steak on the menu was NY Strip. The weddings team were fantastic and, honestly we had an unforgettable beach ceremony, followed by a party on the diamond club beach which exceeded every expectation we had. We never received any liquor or champagne in our presidential suite. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.We apologize for any inconvenience you may have had during your stay at the hotel. Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you. Excellent service, clean beautiful rooms. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Stay at this 4.5-star luxury property in Punta Cana. . Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. more. 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Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. You also have to request your mini bar to be restocked daily with soda and water or it does not get restocked. Choices for entrees were: chicken fingers, chicken salad wrap, vegan wrap, burger, spaghetti. Your butler will provide mini cans of Coors Light and Heineken if requested, a couple cans at a time, so you have to request it daily. The gym was also ALWAYS clean even if it was busy! such as early check-in and late check-out which was not available. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. The employees at the buffet were always friendly, and Yurel at the Diamond Club Beach Bar provided amazing service every day as did the bartenders at Scores. ... Royalton punta cana diamond club upgrade. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,472 traveller reviews, 12,493 candid photos, and great deals for Punta Cana… The restaurants were limited and for breakfast and lunch, the only option was the buffet or junk food (burgers, fries, chicken wings, nachos) from the Diamond Club Beach Bar. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Our butler made our dinner reservations each night. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. It was nice, however, we had constant problems with the TVs and remote controls. Scoops Cafe had the same stale pastries that were in the buffet each morning. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. Elevate your vacation by selecting a Diamond Club™ room category and enjoy amenities such as butler service, a pillow menu, exclusive pool … We paid extra for the Diamond Club and it is worth every penny! Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Scoops did not have any lunch foods. We were planning to return to celebrate our anniversary this year, but have had to cancel due to flight restrictions - we hope to return soon. I was going to attempt to write a review of the overall resort, but Tripadvisor will not allow me to submit 2 reviews. Sincerely, Royalton Punta Cana Team. The desserts were disgusting – the only good dessert we had was the pistachio gelato at the buffet which they had only 1 night. We couldn't wait to have creme brulee for dessert as it's our favorite dessert. This is the version of our website addressed to speakers of English in the United States. Our butler, Lenny was not very responsive initially and we planned on tipping at the end of the week. We’ll make sure that our staff gets the recognition they deserve.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. Does Royalton Punta Cana Resort & Casino have any great views? Check prices, photos and reviews. Laura at check in was wonderful. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. Not much to do overall. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Thank you for highlighting that everyone is incredibly kind and happy to help you. I strongly suggest to be in the Diamonds Club section, you have the sea near you and so much other advantages. stay was our experiences with Victor, David and William. Oyster Hotel Review. We purchased the Diamond Club and glad we did. The most amazing part of our. Review of Royalton Punta Cana Resort & Casino Reviewed 5 April 2016 via mobile Anthony provided us with excellent service yesterday as we waited for our ride to the airport in the diamond club lounge. I would like to thank all employees at Royalton for there amazing service I plan on coming back again. I booked a Diamond Club one-bedroom presidential suite. I had read great things about Hunter Steak House and it was really gross. Last note about entertainment > which is non-existent to be honest. https://www.booking.com/reviews/do/hotel/royalton-punta-cana.html We are sincerely looking forward to the pleasure of welcoming you again in Royalton Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. In addition, the juices offered at this resort are powdered drink mix with water added. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Beyond destination forums. Victor and David are a part of the Fitness team and because of them, I was able to de-stress and truly enjoy myself. Which room amenities are available at Royalton Punta Cana Resort & Casino? He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. We were very disappointed in the food quality and choices and for that reason, we will never return to any Royalton Resort again. The only steak on the menu was NY strip and it was burned to a crisp. When I stayed at Riviera Maya Royalton it was a much nicer and cleaner property. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Royalton Punta Cana Resort & Casino: Diamond Club Adults Only Made the Trip!!! Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. We never received any liquor or champagne in our presidential suite. I am so grateful for how the team responded and helped move us with no questions. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Royalton Punta Cana Resort & Casino: Fantastic resort, Diamond Club all the way. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a … Royalton Punta Cana Resort & Casino: Diamond Club is a disappointment - See 13,431 traveller reviews, 12,435 candid photos, and great deals for Royalton Punta Cana … There was no top-shelf liquor available anywhere in the resort at any bar at any time. 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The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. His customer service, and levels of patience are top notch. We had housekeeping switch the remotes out several times and continued to have issues. The team fumigated our room promptly and moved us into another room which was beautiful and overlooked the diamond club beach. Thank you Victor and David , I love your energy and professionalism!!! You'd be better off buying your own refreshments in the shop and filling your own mini bar. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. It...According to the Royalton PC website, several Diamond Club upgrades are provided. Cocktails and drinks were always fab, we loved spending time at the martini bar at night - it was a super relaxed but fun space.Beach and pools are beautiful, the activities are FUN - we loved the zumba, daily competitions and water polo. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … Premium alcohol was advertised and included in all locations (bars/restaurants). Which popular attractions are close to Royalton Punta Cana Resort & Casino? Taxes and fees that are shown are estimates only. Yes, guests have access to a business center and meeting rooms during their stay. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Other than that, there was no liquor in the room, and we never got champagne. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. His name was Lenny and I’d recommend him, but tip up front for better response and service. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Our rep was waiting planeside for us, whisked us through the VIP customs line with no wait and we were seated in a lounge area with a cold beer while she went and got our luggage and then took us to get our transportation. Pool, ocean, entrainment all fantastic. Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We (2 adults and one 10 year old), loved the Royalton Punta Cana overall. Royalton Punta Cana Resort & Casino Features. What are some restaurants close to Royalton Punta Cana Resort & Casino? Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). Royalton Punta Cana Resort & Casino: Diamond Club = Worth It! If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). Diamond Club™ Royalton CHIC Punta Cana is pleased to offer guests a well-appointed experience with an upgrade to Diamond Club™. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. Thank you all for an amazing tme! The ala cartes had limited menus due to COVID, and the menus did not change. Lenny my butler wonderful. Cordially, Royalton Punta Cana Team. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Bavaro in Punta Cana was a wonderful experience. If you want to rent Cabanas you have to also pay extra. Thanks a lot for this! This is the version of our website addressed to speakers of English in the United States. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We just returned from a week's stay at the Royalton Punta Cana and can't say enough good things about it. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. There were 6 flights arriving around the same time, and super long lines at customs. Der Elizabeth S, Thank you for giving us the opportunity to host you and for such a kind review. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. more. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! We arrived about 2pm, were told to go to lunch and return at 4 to get our room. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. 12 replies. 2 replies. I really appreciate the extra effort that she provided. We are going to share your comments with Junior. Also I witness how during rush time tables were not properly sanitized between customers. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. Royalton Punta Cana Resort & Casino is ranked by U.S. News as one of the Best Hotels in Punta Cana for 2020. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. I was forced to walk to the lobby to make any requests I needed (like soda refill, shampoo refill). It's always heartwarming to hear that our cooking was appreciated.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. 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